Pocketmail is subject to England law. We are required to cooperate with law enforcement agencies to assist with investigations, where that request for assistance falls under the framework of England regulations.
Requesting assistance
Please contact our legal team at legal@pocketmail.io for assistance. If your request is time-critical, please CC: support@pocketmail.io who can escalate your request.
For us to act upon your request for information, we will need a copy of the request, order, or warrant. We'll also need to know:
- Under which law, and under which power, does your request fall?
- Who is the issuing authority?
- When was it issued?
- How much time do we have to comply, and how does this timing requirement arise?
- Is there a confidentiality requirement on your request?
- Specifically which Pocketmail account you are investigating?
All background information and evidence you are allowed to share with us will help in our decision to either challenge or comply with the request.
If you do not require data, but believe that a Pocketmail user has broken our Terms of Service, including phishing or spamming, you can file a report by sending mail to support@pocketmail.io.